Refund policy

Return & Refund Policy

Return Window
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

European Union 14-Day Right of Withdrawal:
If goods are shipped into the European Union, EU consumers have the statutory right to cancel or return their order within 14 days of receipt for any reason without justification. Once you notify us of your decision to cancel, you have an additional 14 days to send the item back.

Eligibility & Conditions
To be eligible for a return, your item must generally be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

(For EU customers: You are entitled to inspect and test the goods as you would in a physical retail store. If the returned item shows signs of excessive use or wear beyond basic inspection, a reasonable deduction for diminished value may apply).

How to Initiate a Return
To start a return, please contact us at support@goodbestshop.com

IMPORTANT: Please do not send your purchase back to the shipping address listed on your package label or to the manufacturer. Once your return is approved, we will provide you with the designated return address and instructions. Items sent back to us without prior authorization will not be accepted, and we are not responsible for packages returned to incorrect addresses.

Return Shipping & Costs
• Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or incorrect, please notify us immediately so we can make it right. We will cover reasonable return shipping costs or issue a prompt replacement/refund.
• Customer Preference Returns (Change of Mind / Sizing Error): Customers are responsible for paying all return shipping fees. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items lost in transit.
• Refund of Original Shipping Charges:
  - US & Non-EU Orders: Original shipping costs are non-refundable.
  - EU Orders: If you cancel your entire order under your statutory withdrawal right, we will refund the purchase price plus standard delivery costs. (If you opted for express/premium delivery, only the cost of standard delivery will be reimbursed).

Damages and Shipping Issues
Please inspect your order upon reception. If the item is damaged in transit or incorrect, please contact us within 48 hours of delivery with photos/videos of the issue so we can process a carrier claim quickly. (Statutory warranty rights for product defects remain unaffected).

Exceptions / Non-Returnable Items
Certain items cannot be returned:
• Custom or personalized products
• Digital goods and Gift cards
• Sealed goods that were unsealed after delivery and are unsuitable for return due to health protection or hygiene reasons
• Final Sale / Clearance items (Applicable to US and non-EU orders; for EU customers, statutory rights apply)

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return. Once approved, you will be automatically refunded on your original payment method within 5–7 business days. Please note it can take additional time for your payment provider or bank to process and post the refund.