Terms of service

PRIVACY POLICY

This Privacy Policy describes how goodbestshop.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from goodbestshop.com (the "Services") or otherwise communicate with us. 

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information that we collect and use depends on how you interact with us.

Information We Collect Directly from You:
• Contact details: including your name, shipping address, billing address, phone number, and email address.
• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: including your username, password, and security questions.
• Shopping information: including the items you view, put in your cart, or add to your wishlist.
• Customer support information: including the information you choose to include in communications with us, such as when sending a message through the Services.

Information We Collect through Automated Technologies (Cookies):
When you visit our Site, we automatically collect certain information about your device and interaction with our Site, including:
• Device details: such as your IP address, browser type, time zone, and language preferences.
• Usage details: such as pages or products viewed, search terms, and how you interact with the Site.

Information We Obtain from Third Parties:
• Shopify: Our store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. 
• Payment processors, fraud prevention, and shipping partners who collect information to complete your orders.

3. HOW WE USE YOUR PERSONAL INFORMATION
• Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account or orders, arrange shipping, and facilitate returns/exchanges.
• Marketing and Advertising: To send you promotional communications (where permitted by law) and show you targeted ads on third-party sites.
• Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with You: To provide customer support and improve our Services.

4. COOKIES AND TRACKING TECHNOLOGIES
Like many websites, we use Cookies on our Site to power and improve our store (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services. 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Services may become inaccessible or not function properly.

5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
• Vendors and Service Providers: Third parties who perform services on our behalf (e.g., Shopify, payment processors, logistics/shipping carriers, cloud storage providers, and customer support tools).
• Business and Marketing Partners: To provide you with marketing services and advertising.
• Legal Obligations: To comply with applicable laws, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to protect our rights.

6. EUROPEAN UNION (EU/UK) RESIDENTS - YOUR RIGHTS
If you are a resident of the European Economic Area (EEA) or the UK, you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR):
• Legal Basis: We process your personal information to fulfill contracts with you (e.g., processing your order), based on your consent, or for our legitimate business interests.
• Right of Access & Portability: You have the right to request access to the personal information we hold about you and request a copy in a machine-readable format.
• Right to Rectification & Erasure: You have the right to ask us to correct, update, or erase your personal information.
• Right to Restrict & Object: You have the right to ask us to stop or restrict processing your personal data.
• International Transfers: Your personal information will be transferred outside of Europe, including to Canada and the United States, for processing by Shopify and our service providers. We rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to safeguard these data transfers.

To exercise any of these rights, please contact us at kelvin183168@gmail.com.

7. CALIFORNIA / US RESIDENTS - YOUR PRIVACY RIGHTS
If you are a resident of California or other US states with applicable privacy laws, you have specific rights:
• Right to Know and Access: Request details about the personal information we collect, use, and disclose.
• Right to Delete: Request the deletion of personal information we have collected from you.
• Right to Correct: Request correction of inaccurate personal information.
• Do Not Sell or Share My Personal Information: We do not "sell" personal information for monetary consideration. However, we may "share" personal information for targeted/cross-context behavioral advertising. You have the right to opt out of such sharing by contacting us or adjusting your cookie preferences.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

8. CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of 16 (or applicable age of majority). If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

9. SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

10. CONTACT US
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

goodbestshop.com
Email: support@goodbestshop.com
Business Address: Unit 2903，29F, Block B, Wah Fat Industrial Building, 10-14 Kung Yip Street, Kwai Chung, Hong Kong
Phone Number: +852 55439929